State Farm® Insurance Agent Donna Christopher
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tina Varner
September 27, 2024
"Always a great experience, no matter what the question or any other help always am 100% happy with results"
"Thank you so much, Tina! We love customers like you! "
C J
September 25, 2024
"Outstanding customer service by Unika! She went above and beyond to make sure that a vehicle we got rid of was removed from our plan. It was taking months to come off for some reason. Once it was done she called to follow up!!! Amazing!!!"
"Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Unika. Providing outstanding customer service is our top priority, and it's gratifying to know that Unika went above and beyond to assist you. We"ll be sure to pass along your kind words to her. We appreciate your patience during the process and are glad to hear that everything was resolved to your satisfaction. Your feedback motivates us to keep delivering excellent service. Thank you once again for your kind words and for choosing us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Donna"
Adrienne Leone
September 12, 2024
"I would not recommend this agent or the agents who work for Donna Christopher. I had changed insurances due to Donna telling me herself that my business would be covered and months down the road they canceled me stating my business could not be covered after taking my payments for a few months. Then they decided to reinstate my insurance to my business vehicle without my knowledge and consent. I went to call them about the situation and I can no longer talk to them about this and their secretary told me I had to speak with corporate regarding my insurance from here on out. They didn't give me the corporate number they gave me some customer service number for issues with the state farm app. Very disappointed in the service from this agent and her other agents as well who refuse to call you back."
"Thank you for sharing your feedback with us. We deeply regret the frustration and inconvenience you've experienced. Your situation is important to us, and we apologize for any miscommunication and the subsequent difficulties you have faced. We understand your concerns about the business endorsement for your vehicle and the confusion surrounding the policy status. We also recognize the frustration of being redirected to corporate without clear guidance. This is not the level of service we aim to provide, and we are genuinely sorry for any distress this has caused. We are currently reviewing your case thoroughly to understand what went wrong and to correct any errors. Our goal is to ensure that your policy accurately reflects your needs and that you are billed correctly. We are also addressing the communication breakdowns to ensure that you receive timely and accurate information. While we understand that your accounts have been moved due to previous interactions, we want to assure you that this decision was made to ensure a respectful environment for all parties involved. However, this should not have impacted the quality of service you receive, and we are committed to resolving this matter to your satisfaction. We acknowledge that your husband recently left a similar 1-star review regarding the same situation. We are addressing both of your concerns with the utmost priority and are committed to resolving this matter for both of you. A representative from our company will reach out to you shortly to provide updates and assist you with any outstanding issues. We want to make things right and restore your confidence in our services. Thank you for your patience and for giving us the opportunity to address your concerns. Sincerely, Donna Christopher, Agent"
Brian Crane
August 30, 2024
"Absolutely worst agents. So not ever use these people. They lied numerous times. We switched insurance to them because of what they offered, then three months later they dropped us, without telling us, because they said they won't cover what we do for work. They literally told us they would. We lost money, time and had a huge emotional toll that they couldn't care less about."
"Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced. Your experience does not reflect the standard of service we aim to provide, and we are truly sorry for any miscommunication regarding your insurance coverage. We understand the significant impact this situation has had on you, and we regret that you felt let down by our services. Please know that we take your concerns seriously and will be reviewing our processes to ensure that such issues do not occur in the future. We appreciate your feedback as it helps us improve and service our clients better. Sincerely, Donna"
Christian Gohn
July 9, 2024
"Contacted this agency to give quotes on my personal auto, homeowners and a landlord policy. Gave them all of the dec pages, copies of driver licenses, and so forth. Called back to see if anyone had worked on our quotes, after being placed on hold 3 times, I was eventually hung up on. Obviously not the small hometown agency that I was looking for."
"Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and frustration you encountered while attempting to obtain quotes for your personal auto, homeowners, and landlord policies. We understand that being placed on hold multiple times and ultimately being hung up on is unacceptable and not the level of service we strive to provide. We apologize for any inconvenience this may have caused you. We would like to investigate this matter further to understand what went wrong during your interaction with our agency. Could you please provide us with the date and time of your call, as well as the name of the representative you spoke with, if possible? This information will help us address the issue internally and ensure it does not happen again in the future. Additionally, we want to assure you that we are a small hometown agency committed to providing personalized and attentive service to our clients. We deeply regret that we failed to meet your expectations on this occasion. Please feel free to reach out to me directly so that we can address your concerns and work towards resolving this matter to your satisfaction. Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services."
Sue Love
March 16, 2024
"I have had State Farm insurance for 50 years. My home, every car I’ve owned and my life insurance. Recently my car decided to quit on a mountain 30 miles from home!! In tears, I called Donna Christopher’s office and I was taken care of , as well as my vehicle. I would recommend State Farm and Donna’s office to everyone."
"Thank you so much Sue! It's been a pleasure serving your family for over 50 years!!! Thank you!"
susie Miller
February 5, 2024
"I slipped and fell on ice hit my head was treated by the hospital and physical therapy for my injuries. filed a claim for personal injury , and haven’t heard or received any information about money I’m entitled to from the injury fall. Yet , every year my premiums are being increased for my car and fire insurance. It’s not a credible insurance company to help clients. I wouldn’t do business here . Soon I will be seeking another company."
"Susie, thank you for taking the time to share your feedback. We understand your frustration regarding this incident. Please reach out to us at (814) 535-6611 to further discuss the coverages paid under your auto policy. We look forward to assisting you. Donna"
_ganjaninja420
February 3, 2024
"Fantastic people to get insurance through! So glad I switched. This is the lowest my insurance has ever been! I'm stoked!"
"So glad we could help! Thank you so much for your business!"
Calvin Jordan
February 3, 2024
"Great service and great, great people. As the saying goes ( Like a good neighbor State Farm is There)"
"Thank you so much, Calvin! We appreciate you!"
Mike T
December 9, 2023
"I've been with State Farm for 30 years. The customer service and knowledge seem to be continuing to decline. Can't just call your agent's office any more to get answers. Have to get some answers from the agent, some from an 800#. Bills don't get mailed any more, even after you are told you should be receiving them. Have to keep checking online to make sure you don't miss a bill."
"Thank you so much Mike for bringing this to my attention. We are checking with the company to see if there is a system wide error on why some clients are not receiving their bills. I can understand why that would be frustrating. I will contact you with more information. We are excited to let you know that we are extending our office hours to better service our customers at the beginning of the year. Our agency will be open with evening hours and on Saturdays. Thank you for being such a loyal customer. "
Billie Bryner
November 6, 2023
"Matt really knows his stuff, and went above and beyond to make sure we got the best rates."
"Thank you so much Billie! Matt is really good with our customers! I'm so glad we were able to get you a great rate! Thank you so much for your business!!!"
Linda Peck
October 18, 2023
"Matt was very helpful and thorough and saved me an amazing amount of money. Thank you so much for all your help."
"Thank you Linda! We appreciate you as our customer! Thank you!"
lorraine crispin
October 12, 2023
"I just changed to this co. and they saved me 50 %."
"Thank you so much, Lorraine! We appreciate your business! If you know anyone else we can help save money, please send them our way for a Thank You gift to you for your referral! Thank you!"
Trevy M
October 6, 2023
"Austin Tutino, is Awesome! His nickname should be “Awesome Austin”! He got me insured in no time!! I received a quick quote, he was very cool & professional. The process was vey quick. I appreciate all that he’s done."
"Thank you so much, Trevy!!! We think Austin is pretty AWESOME too!!!"
Tayler Petrunak
September 25, 2023
"I went to Donna Christopher’s office under unfortunate circumstances. The kindness that I was shown blew me away. They walked me step by step on what will happen and what I need to do. Debbie I believe was the name of the agent I dealt with and the young lady at the front desk were exceptional. They remembered the names of my family members and even remembered where they work. It made my experience there feel personal and took some of the stress off of an otherwise very difficult situation. Highly recommend and extremely grateful!"
"Hi Tayler. We are really sorry for the unfortunate circumstances you are going through. Please let us know if you need anything. And thank you for your kind words. We are celebrating Debbie's 50th year at our agency in December. She is loved by many people. Donna"
Angela Croce
September 2, 2023
"Extremely low rates and even lower with the beacon. Roadside is the fastest I've experienced and I've been driving for 30 years. I highly recommend this office in particular. Thank you to all of the staff members."
"Thank you, Angela! Alot of our clients save with Drive Safe and Save! Thank you so much for being a valued customer ❤️ "
Mandi M
June 26, 2023
"Do not trust this agency to be knowledgeable. Especially the agent Austin. I had a personal protection policy through this agency and I cannot tell you how many problems there have been on their end. My rate more than tripled after the first year when all my stuff devalued. I asked why and Austin assured me that it was because all my stuff went up in value. That's now how electronics work but I gave him the benefit of the doubt. Next Austin lost all the paperwork I emailed to him with receipts. He claimed I never sent it and almost cancelled my policy. I still have the sent emails where I emailed them to him. I went in and requested a different agent. After I explained the whole situation to the other agent she said she was leaving early and sent me back to Austin, even though I politely requested to deal with someone else. She however did assure me she would look over his work for now on. There was of course more problems after this where I discovered he had several of my items listed twice, double charging me. She apparently did not look over his work as promised. I requested to speak to Donna herself repeatedly and was told no by different agents. I was told she was too busy to deal with me. Finally, I called and demanded to speak to Donna. They of course tried to say no again and I said I would stay on the line and wait until she was available or I would sit in their office and wait. Donna came on the line ten minutes later and complained about how busy she was. I explained the situation and how I had nothing but problems with Austin. Donna explained the reason my rate tripled was because Austin originally didn't have more than half of my equipment listed on my policy! It's not that the equipment increased in value, he was just incompetent. She said, and I quote; " Austin is new and doesn't know what he's doing on everything." Why is he allowed to work at an agency with important duties if he is not properly trained? Anyway, I finally thought we had everything resolved. That is until I received my bill again this month. The things I removed are not removed. Donna herself said she fixed everything, she did not. I have lost total faith in this agency. I suggest you go to another company or at least another agency."
"I am very sorry for your experience with us, and I deeply apologize for the errors. I will be calling to discuss with you. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer's experience. I know at times I may not be immediately accessible since I am meeting with several clients each day to review their insurance and financial needs. I'm always available for an in-person, virtual or phone appointment so I can make sure my clients needs and concerns are addressed. Your policy requests were completed based on our conversation earlier this month. I will be following up with you shortly."
Marquette S. Elliott
June 14, 2023
"I was serviced by Mr. Marellus McCray- He is truly a shinning star Agent. Extremely Professional, and truly a gentlemen ! If you're considering opening a State Farm policy- i highly recommend you see Marellus McCray."
"Thank you so much, Marquette! We are very proud of Marellus and the service he provides at our agency! Thank you so much for your business and the shining review ❤️"
Dezidez
June 2, 2023
"I love them! I called and spoke to a gentleman named Matt. Matt answered all of my questions, he was very helpful & kind. Their prices for coverage are also great!! Edit/add years later May 2023 someone broke my car window with a brick. Mrs. Donna helped me so much! Even let me cry on her shoulder. I left her office feeling so much better knowing my car window will be fixed, my rental car for work will be covered with little cost for me and even replaced my 1 year Olds car seat. She's a Saint! Absolutely love her! Great service, great employees, great rates and coverage! You feel like family when you join State Farm at Donna Christopher's office! Best insurance for all your needs!"
"Thank you so much! We appreciate your business!"
Heather Barnhart
March 23, 2023
"Always very helpful and love Leo"
"Thank you so much Heather! We love Leo too! 🐶 He's a great office dog! Thank you!"
Meka Powell
March 4, 2023
"Love my agent!!! Goes above and beyond they customers. Would highly recommend to anyone looking to get affordable policies. . I can’t thank them enough."
"Thank you so much!!! We appreciate you as our customer! Thank you!"
Aubree Telck
January 31, 2023
"I worked with Matt to switch my rental and auto insurance. He made my switch very easy and explained everything that State Farm has to offer! His customer service is great and did an amazing job of making me feel like a part of something rather than just another number."
"Thank you so much for your kind words, Aubree! Matt does an excellent job providing the service our customers deserve! Welcome to our agency!"
Shamar Jenkins
December 9, 2022
"Very friendly and saved me a lot of money compared to my last insurance. Highly recommended. Matt was very good at helping me with get the insurance I deserve and need. Thanks Matt"
"Thank you so much Shamar! We really appreciate your business!"
Jayna Fey
December 1, 2022
"I worked with Matt to get new car insurance for my first car purchase in about 10 years, as well as to bundle my home insurance. He was so collaborative, responsive, and helpful. I reached out to probably 8 different companies and Matt's customer service was far and above everyone else - not to mention the rates I provided were lower for better coverage than what others offered. So happy to have landed with Matt at State Farm!"
"Thank you so much, Jayna for your comments. We value our customers and strive to provide the best service possible. Welcome to our agency! We appreciate customers like you!"
Eric Stiffler
November 4, 2022
"Excellent employees who are always there to help you!!!"
"Thank you so much, Eric!"